Public services simplified and humanized by AI

Make informed urban decisions—backed by clear, intuitive maps and real-time insight.

more
feel human

citizen’s experience

Our solution simplifies public services, providing citizens with intuitive interactions, personalized interfaces, and effortless access to information.

omnichannel access

Empower users with seamless access to your services from any device, including infotainment kiosks.

AI assistants

Human-like, intelligent AI assistance tailored specifically to your needs. Deliver meaningful interactions, not mindless chatbots.

smooth verification

Frictionless authentication using email or SMS with no passwords required. Simplify identification, streamline processes, and reduce administrative burden.

personalized interface

Deliver UX fully tailored to your process. Enhance usability, build trust, and strengthen engagement with intuitive interactions.

smart operations

administrative benefits

We streamline internal processes through conversational automation, AI support and actionable insights.

conversational workflows access

Replace paperwork with instant communication. Accelerate response times effortlessly.

AI empowered

Automate routine interactions. Reduce workload, remove bottlenecks, and let your staff focus on what truly matters.

GDPR compliant

Keep data fully secure and under your control. Easily achieve GDPR compliance with self-hosted infrastructure.

actionable analytics

Gain precise insights into your team’s efficiency. Optimize resources clearly and immediately.

digital public services

applications

permit issuance
complaints management
e-deliveries

permit issuance

Our solution streamlines the entire process of issuing various parking and access permits.

automated verification

The solution automatically verifies user information, streamlining the validation process, reducing errors, and increasing efficiency.

realtime status tracking

Residents easily track application status and approval staying informed at every stage of the process.

(can be) 100% paperless

With urbanpass citizens can instantly receive a secure digital permit ensuring fast, convenient, and 100% paperless process.

complaints
management

Complaints can happen, but effective handling save time for both parties. Our solution enhances public trust while significantly reducing administrative efforts.

AI-assisted submission

Intelligent AI guidance ensures complete and structured data from citizens. The process is frustration-free, enhancing citizen satisfaction and clarity.

automated fact-checking

The solution integrates seamlessly with existing databases to instantly validate submitted information. Accurate, rapid verification reduces manual workload and eliminates errors.

transparent resolution process

Both the final decision and clear justification are automatically communicated to the applicant. The optional appeal mechanism can increase transparency and build trust.

e-deliveries

We provide a robust electronic delivery solution, effectively replacing traditional paper-based correspondence.

indisputable read confirmation

Obtain clear, unquestionable confirmation when citizens read your messages, ensuring reliable documentation of communication.

omnichannel reminders

Leverage multiple communication channels including email, SMS, and voice-bots to effectively remind citizens about important messages, significantly increasing response rates.

100% paperless

Fully replace traditional paper-based notifications and documents with secure digital e-delivery, streamlining processes, reducing costs, and promoting environmental sustainability.

let's connect

Got a question, idea, or challenge?

We’re here to help. Talk to our team for real answers—or chat with Marla, our AI assistant, for quick guidance 24/7.

contact us